Shipping policy

LAST UPDATED: SEP-16-2026

1. WHERE WE SHIP

We ship to the following countries:

  • Australia
  • Canada
  • United Kingdom
  • United States

Some items may only be available in certain regions. Availability is shown on each product page.

2. HOW YOUR ORDER IS FULFILLED

Orders are fulfilled through our regional fulfilment partners. In most cases, your order ships from a facility within your own country.

The delivery options available to you, and their cost, are shown at checkout before you pay.

3. PROCESSING AND DELIVERY TIMES

Orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive a second notification, with tracking, once your order has shipped.

Delivery takes a further 3–5 business days after dispatch.

Total time from order to delivery: 4–7 business days. Delivery estimates are not guarantees. Carrier delays, public holidays, peak seasons, and incorrect or incomplete addresses can extend these times.

4. SHIPPING COST

Shipping is free on orders over $49.

Orders below that amount are charged a shipping fee based on your delivery address. The exact amount is shown at checkout before you pay.

All charges that apply to your order, including any taxes or fees, are calculated and displayed at checkout before payment is taken. You will not be charged anything beyond the total shown at checkout.

5. TRACKING YOUR ORDER

A tracking number is emailed to you when your order ships. Tracking can take up to 24 hours to become active after you receive it.

6. ADDRESS ACCURACY

Please check your delivery address carefully before completing your order. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost, or issue a refund for the item less any shipping costs incurred.

7. DELAYED, LOST, OR DAMAGED PARCELS

If your tracking has not updated for 7 business days, or your parcel arrives damaged, contact us at info@bestlearning.com and we will open an investigation with the carrier. Please keep all packaging until the matter is resolved.

Report damage within 7 days of delivery, with photographs of the item and its packaging where possible.

8. QUESTIONS

Email us at info@bestlearning.com and we will get back to you as soon as we can.